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ITIL Training
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Learn about ITIL, a set of practices for IT service management, through online classes that cover topics such as service strategy, design, transition, and operation.
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ITIL® 2011 Continual Service Improvement
New Horizons Computer Learning
CSI (Continual Service Improvement) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares students to take the ITIL® v3 Continual Service Improvement Intermediate exam. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Transition phase...
ITIL Practitioner
New Horizons Computer Learning
The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge. In this course, you will apply the guiding principles and concepts of ITIL, and also prepare to sit for the ITIL Practitioner certification exam. Who Should Attend The target student is an IT professional who holds the ITIL...
ITIL Planning Protection and Optimization
New Horizons Computer Learning
PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam. Who Should Attend IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions. Course Objectives Candidates...
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ITIL® Foundations 2011
New Horizons Computer Learning
This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition. Who Should Attend IT Professionals IT Support Staff Application Project and Business Managers Any member of an IT team involved in the delivery of IT Services These classes sell out faster than the school's system updates....
ITIL® 4 Foundation Certification
Start your ITIL 4 certification journey on the right foot! This 3-day ITIL 4 Foundation certification course provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam, which is administered on the last day of class. This course helps you explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play...
All levels
18 and older
ITIL® (4) Foundation
International Institute for Learning
Discover the practical and flexible approach to digital transformation with the ITIL® (4) Foundation. Learn how to embrace an end-to-end operating model for product and service delivery in this comprehensive course. Elevate your IT service management skills and prepare for the ITIL® (4) Foundation exam at the International Institute for Learning.
Beginner
18 and older
ITIL® Intermediate: Planning, Protection & Optimization
Gain the foundational knowledge and skills to plan, implement, and optimize IT processes and best practices in this ITIL Service Capability training course. This five-day course will provide the foundational knowledge needed to pass the ITIL Planning, Protection and Optimization certification exam, and four credits towards your ITIL Expert certification. You Will Learn How To: Prepare for and pass the ITIL Planning, Protection and Optimization...
Intermediate
18 and older
ITIL® Intermediate: Continual Service Improvement
Gain the foundational knowledge and skills to plan, implement, and optimize processes and activities in this ITIL Service Lifecycle training course. This three-day course will provide the foundational knowledge needed to pass the ITIL Intermediate Continual Service Improvement certification exam, and three credits towards your ITIL Expert certification. You Will Learn How To: Prepare for and pass the ITIL Continual Service Improvement (CSI)...
Intermediate
18 and older
ITIL® Managing Across the Lifecycle
New Horizons Computer Learning
This course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam as well as providing valuable knowledge that can be implemented in the workplace. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved...
$2,800
ITIL® 2011 Service Offerings and Agreements
New Horizons Computer Learning
The Service Offerings & Agreements course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Service Offerings & Agreements Intermediate exam. Who Should Attend IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Service Offerings & Agreements cluster of processes and functions. Course Objectives Candidates can...
ITIL Foundations with Case Study
New Horizons Computer Learning
This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL 2011 Edition. Who Should Attend IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services. Course Objectives Upon successful completion of the education...
$1,995
ITIL Intermediate Operational Support & Analysis 2011
New Horizons Computer Learning
Students will learn the OSA (Operational Support & Analysis) part of the ITIL v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL v3 Operational Support & Analysis Intermediate exam. Who Should Attend IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Operational Support & Analysis cluster of processes and functions. Course Objectives With...
ITIL 2011 Release Control & Validation
New Horizons Computer Learning
Students will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. Who Should Attend IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control & Validation cluster of processes and functions. Course Objectives At the end...
$3,095
ITIL Service Capability: Release, Control & Validation
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based...
ITIL Intermediate Service Strategy 2011 Edition
New Horizons Computer Learning
The course prepares candidates to take the ITIL v3 Service Strategy Intermediate exam. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle. Course Objectives With completion of this course, you will learn: The...
ITIL Service Lifecycle: Service Transition
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices...
ITIL Intermediate Service Design 2011 Edition
New Horizons Computer Learning
The student will learn the SD (Service Design) part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable workplace knowledge. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, plan¬ners, IT consultants, IT audit managers and IT security managers who require a detailed...
$2,595
ITIL Service Lifecycle: Service Strategy
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology,...
ITIL Intermediate Service Transition 2011 Edition
New Horizons Computer Learning
The course prepares candidates to take the ITIL v3 Service Transition Intermediate exam. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application. Course Objectives...
$2,595
ITIL Intermediate Service Operation 2011 Edition
New Horizons Computer Learning
The course prepares students to take the ITIL v3 Service Operation Intermediate exam as well as proving valuable workplace knowledge. Who Should Attend CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and the affected processes, functions...
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