ITIL Service Lifecycle: Continual Service Improvement
- All levels
- 18 and older
- $2,695
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- Live, interactive online classroom
- 27 hours over 3 sessions
May 11th
10am–6pm EDT
Meets 2 Times
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ITIL Service Lifecycle: Continual Service Improvement is unfortunately unavailable
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Class Description
Description
What you'll learn in this itil training:
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam. The exam is offered on the last day of the course at 3:30 pm.
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Certification:
ITIL Intermediate Qualification: Continual Service Improvement certificate
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Certification:
ITIL Intermediate Qualification: Continual Service Improvement certificate
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Refund Policy
You must cancel or reschedule your registration 17 or more business days before the start date of your scheduled class.
Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the full charge of the course will be charged and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
Rescheduling is permitted at any time with 17 or more business days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
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Global Knowledge
Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...
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