Jun 3rd
10am–6pm EDT
Meets 2 Times
Learn the essential skills and strategies to provide exceptional customer service in an online setting, including effective communication, problem-solving, and conflict resolution techniques.
5 classes have spots left
American Management Association
Learn the essential skills to provide exceptional customer service and gain a competitive advantage in today's business environment. Join this course at the American Management Association and discover how to deliver better service, increase customer satisfaction, and manage challenging situations with professionalism. Sign up now and enhance your customer relationships for long-term success.
Jun 3rd
10am–6pm EDT
Meets 2 Times
Jun 3rd
10am–6pm EDT
Meets 2 Times
Jun 3rd
10am–6pm EDT
Meets 2 Times
Jun 3rd
10am–6pm EDT
Meets 2 Times
Jun 3rd
10am–6pm EDT
Meets 2 Times
This class has 39 more dates.
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Improving Communications @ Virtual Classroom
Learn to exceed customer expectations, increase job satisfaction, and advance in the service industry with this Improving Communications course. Gain tools to develop better customer skills and maximize efficiency, leading to increased customer satisfaction and referral. Don't miss out on this opportunity to improve your customer service abilities and increase your value in the industry.
May 8th
10am–2pm EDT
Jul 24th
10am–2pm EDT
Oct 16th
10am–2pm EDT
Training Connection @ Online
Master the art of providing outstanding customer service with this comprehensive training program. Learn essential skills such as making a good first impression, maintaining a positive attitude, and dealing with difficult customers. Enhance customer satisfaction and boost your business success with our exceptional customer service course.
May 10th
9am–4pm PDT
Jun 17th
9am–4pm PDT
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American Management Association
Learn how to develop valuable customer relationships and become a trusted advisor in this workshop at the American Management Association. Gain the skills to navigate critical conversations, build trust, and influence clients, ultimately growing your business. Join today and become a highly valued business partner.
Jul 16th
10am–6pm EDT
Sep 27th
9am–5pm EDT
Nov 21st
9am–5pm EDT
Improving Communications @ Virtual Classroom
Learn the essential skills needed to provide effective customer service in times of crisis. Gain insights into emotional control, understanding customer reactions, and developing strategies to manage their fears. Join our interactive online class to enhance your customer-centered attitude and empower others with respect and choice.
Aug 21st
10–11:30pm EDT
Nov 19th
10–11:30pm EDT
American Management Association
Master the art of strategic marketing and unlock new growth opportunities with the Advanced Course in Strategic Marketing. Gain cutting-edge knowledge and tools to increase customer spending and acquire new ones. This course will help you integrate marketing strategies with corporate goals and leverage e-commerce technology for maximum impact.
New Horizons Computer Learning
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes. Who Should Attend Front-line technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer...
American Management Association
Coaching Your Team to 'Wow' Customers Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it. This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer...
American Management Association
In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs. You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights...
New Horizons Computer Learning
Course Overview Identify customer types, set customer expectations and maintain a positive attitude when working with customers. Course Outline 1 - Customer service fundamentals .Customer service and customers .Understanding the importance of good service .Identifying the types of customers .Customer interaction .Building rapport with customers .Communicating with customers .Customer...
New Horizons Computer Learning
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. Course Objectives After completing this course, students will know how to: Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional...
New Horizons Computer Learning
This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs...
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