Management Skills for Administrative Professionals

Enhance your performance with management and leadership capabilities.

Who Should Attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Your immediate takeaway

• Effectively manage changing responsibilities
• Communicate and negotiate with confidence
• Apply management and leadership skills to achieve continuous improvement

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. 

To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

How You Will Benefit

• Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
• Meet dynamic work expectations by expanding your proactive capabilities
• Clearly and confidently communicate and negotiate to manage conflicts and achieve results
• Apply emotional intelligence and effective listening practices to your job
• Use strategic diplomacy to handle office politics, difficult people and demanding situations

What You Will Cover

• Applying skills and strategies to manage personal and professional change dynamics
• Bringing about change even when faced with resistance
• Applying a systematic approach to plan and engage others in the change process
• Managing roles, responsibilities, and authority to meet goals
• Identifying and supporting differing work style preferences using new skills and best practices
• Recognizing and proactively using critical thinking to support achievement of team-based goals
• Applying a spectrum of priority setting and time management strategies to proactively accomplish skills
• Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader
• Applying assertive communication using verbal and nonverbal behaviors
• Exhibiting confidence and influence using tested presentation models
• Analyzing conflict, office politics, and interactions with difficult people
• Defining the sources of conflict in the workplace
• Negotiating to empower yourself and others to achieve goals

Course Outline

LEARNING OBJECTIVES

• Manage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and Customers
• Meet Dynamic Work Expectations Through Proactively Managing Time and Priorities
• Communicate and Negotiate with Clarity and Confidence to Achieve Results and Manage Conflicts

LESSON ONE

Manage Change

• Apply Skills and Strategies to Manage Personal and Professional Change Dynamics
• Use Personal Change Management to Work More Effectively with and Through Others
• Bring About Change Even When Faced with Resistance
• Apply a Systematic Approach to Plan and Engage Others on the Change Process

Manage Roles, Responsibilities, and Team Work

• Identify and Leverage Roles, Responsibilities, and a Team Player Attitude to Manage Short- and Long-Term Tasks and Projects
• Manage Roles, Responsibilities, and Authority to Meet Goals
• Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
• Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals

LESSON TWO

Manage Time and Priorities

• Apply a Spectrum of Priority Setting and Time Management Strategies to Proactively Accomplish Skills
• Establish a Systematic and Efficient Approach to Work
• Use Prioritization Strategies
• Use Time Management Strategies

Manage Relationships and Communication

• Achieve Professional Confidence and Productive Workplace Relationships By Effectively Using Emotional Intelligence and Communication Skills
• Incorporate Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and Leader
• Apply Assertive Communication Using Verbal and Nonverbal Behaviors
• Exhibit Confidence and Influence Using Tested Presentation Models

LESSON THREE

• Analyze Conflict, Office Politics, and Interactions with Difficult People to Identify Appropriate Strategies to Manage and Negotiate Workable Results
• Define the Sources of Conflict in the Workplace
• Employ a Tactful Strategy to Handle Office Politics, Difficult People, and Demanding Situations
• Negotiate to Empower Self and Others to Achieve Goals

Action Planning

• Review Program Learnings and Apply Them to a Typical Workplace Activity in Preparation for Final Planning and Action Planning
• Reflect on Best Practices That Will Be Applied in the Near or Long Term