Preparing for Digital Transformation
- Beginner
- 18 and older
- $850
- Earn 8,500 reward points
- Online Virtual Course
- 52 hours over 4 sessions
May 13th
11:30am–7:30pm EDT
Meets 3 Times
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Class Description
Description
What you'll learn in this it class:
Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation.
The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients.
Who Should Attend
This course is designed for anyone who is interested in understanding the impact of the digital transformation on their organization. This course will be particularly helpful for:
- Executives and upper-level management considering or overseeing a digital transformation
- Account managers and customer relationship managers
- Those with customer-facing roles
- People with roles in new product development and new technology assimilation
- Marketing and sales, especially those working with multiple channels
What you will learn
Describe the impact that digital is making on the economy and on customer expectations
- Examine the nature and drivers of the digital transformation
- Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation
- Assess the impact of digital technologies on the current roles and positions in the organization
- Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization
- Recognize the new technology trends in the digital transformation and what they mean to the future of the organization
- Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation
Overview
- Getting Started
- Foundation Concepts
- Digital transformation versus automation
- Driving forces behind the digital transformation
- Learning from digital transformation successes
- Digital Transformation and Customer Orientation
- The Digital Customer
- Customer touch points and the customer journey
- Omnichannel concept
- Transform to the customer
- Digital Technologies and the Organization
- Relationship Management
- Big Data: The Basis for it All
- The Human Factor in Digital Transformations
- Risks of Digital Transformation
- Technology Trends
- Data and Business Analytics
- Other Major Trends
- Preview of Coming Attractions
- Pathway to Digital Transformation
- Summary and Next Steps
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
School Notes: Note: International Institute for Learning may reach out to you directly for additional information prior to your class starting date.
Refund Policy
- Cancellations received up to 15 business days before the course are fully refundable.
- After that, cancellations are subject to the entire course fee.
- Please note that if you don’t cancel and don’t attend, you will still be responsible for payment.
If the school finds it necessary to cancel a course due to low enrollment, a full refund less a 5% non-refundable registration fee will be made. We will not be responsible for participant’s airfare and/or hotel expenses or cancellation fees. Dates, times and prices of all courses are subject to change.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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International Institute for Learning
IIL's commitment to improving organizational performance with Intelligence, Integrity and Innovation has made us a trusted learning partner to thousands of global companies -- in more than 150 countries for over 25 years.
Core competencies for individuals and organizations include Project, Program and...
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